Ohio customer service representative accused of stealing $1.1 million using U.S. bank customer debit card
17 February, 2023 9:34 AMFederal prosecutors announced Thursday that an Akron, Ohio woman who worked as a third-party customer service representative for US bank was charged with stealing banking information and stealing $1.1 million from customers.
Ashley Miller is facing 16 charges, including four counts of mail fraud, four counts of wire fraud, four counts of bank fraud and four counts of aggravated identity theft, the prosecutor's office said.
According to prosecutors, the 36-year-old woman reportedly set the plan in motion while working as a customer service representative for Dial America, a third-party call center service, from May to October 2021.
How a woman claims to have stolen $1.1 million from 299 American
The U.S. Attorney's Office for the Northern District of Ohio said a federal grand jury indicted:
Miller then used the card to withdraw funds from the ATM.
The total withdrawal amount is $1,118,391.82.
Court records show that Miller was arrested in Akron on Wednesday but released on $20,000 bail. The terms of her release forbid her from leaving the county.
A hearing is scheduled for April 4.
If convicted, Miller faces up to 30 years in prison for bank fraud and up to 20 years for mail and wire fraud. This was announced by Justice Department Representative Daniel Ball.
U.S. Bank told USA TODAY on Thursday that affected bank accounts have been restored.
USA TODAY's inquiries about Dial America and Miller's registered attorney were not immediately returned on Thursday.
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